FAQ
Your Questions, Answered with Calm
1. What does commercial office cleaning in Chicago include?
Commercial office cleaning in Chicago typically includes daily or nightly janitorial services such as trash removal, restroom sanitation, breakroom cleaning, disinfection of high-touch surfaces (doorknobs, light switches, elevator buttons), vacuuming and carpet care, floor maintenance (mopping, stripping, waxing), and recycling management. At YORA, we go beyond basics with day porter support, periodic deep cleaning, and FlowGuard™ Prevention System monitoring to maintain operational calm. Every cleaning plan is fully customized to your building’s size, traffic, and use.
2. How often should offices in Chicago be cleaned?
The ideal cleaning frequency for offices in Chicago depends on several factors: square footage, employee count, foot traffic, industry type (e.g., healthcare vs. corporate), and building layout. Most standard offices benefit from daily cleaning, while high-traffic or sensitive environments (like labs or medical offices) may require multiple cleanings per shift. Some clients opt for daily service with midday touch-ups or day porter coverage. At YORA, we conduct a complimentary facility assessment to recommend a science-backed cleaning schedule that aligns with hygiene standards and operational flow.
3. What makes YORA different from other janitorial companies in Chicago?
YORA is not just a cleaning service — we’re caretakers of operational calm. Unlike traditional janitorial companies, we deploy a Mission Response Team™ of specialists trained for your specific facility type (corporate, healthcare, industrial). Our Calm Clause™ Guarantee ensures accountability: if we disrupt your operations, we compensate you. We use the FlowGuard™ Prevention System to detect maintenance issues before they become problems and provide full transparency through our Proof Ecosystem™ — real-time reports, audits, and performance metrics. Plus, we’re locally rooted in Chicago, with deep knowledge of regional building codes, weather impacts, and compliance requirements.
4. Are your janitorial staff screened, trained, and insured?
Yes. Every YORA team member undergoes comprehensive background checks, drug screening, and ongoing performance evaluations. Our staff receive facility-specific training, including safety protocols, chemical handling, and use of specialized equipment. We ensure full compliance with OSHA standards and maintain general liability insurance, workers’ compensation, and umbrella coverage to protect your property and operations. You can trust that our team is not only skilled but also accountable and secure.
5. What areas do you serve beyond downtown Chicago?
YORA provides professional cleaning and facility maintenance services across the entire Chicago metropolitan area, including Chicago suburbs in Illinois, Northwest Indiana, and Southern Wisconsin. We serve communities throughout Cook County, DuPage County, Lake County (IL), Lake County (IN), and Kenosha County. This includes areas like Oak Park, Evanston, Skokie, Naperville, Schaumburg, Aurora, Joliet, Gary, Hammond, Kenosha, Racine, and many more. If your facility is outside our primary service area, we'll assess whether we can accommodate you directly or connect you with our trusted partner network.
6. What is the difference between medical facility cleaning and office/industrial cleaning?
Medical facility cleaning requires significantly higher standards than office or industrial cleaning. Key differences include: Infection Control Protocols – medical facilities require terminal cleaning, HEPA filtration, and specialized disinfection for pathogens; Regulatory Compliance – healthcare cleaning must meet HIPAA, CDC, and Joint Commission standards; Specialized Training – our Hygiene Operatives™ receive additional training in bloodborne pathogens, biohazard handling, and sterile zone protocols; Documentation – medical facilities require detailed cleaning logs and validation for audit readiness; Equipment & Chemicals – healthcare uses hospital-grade disinfectants and dedicated equipment to prevent cross-contamination. Office and industrial cleaning focus more on appearance, traffic management, and general maintenance.
7. What specific industries and services does YORA provide?
YORA specializes in mission-critical environments across these key industries: Healthcare & Medical Facilities (hospitals, clinics, dental offices, labs), Corporate & Office Buildings (high-rises, corporate campuses, professional offices), Industrial & Manufacturing (warehouses, production facilities, clean rooms), Education (schools, universities, daycares), Government & Municipal (courthouses, libraries, public buildings), and Retail & Hospitality (shopping centers, hotels, restaurants). Our comprehensive services include: Daily & Nightly Janitorial, Medical Grade Disinfection, Floor Care & Restoration, Post-Construction Cleanup, Window Cleaning, Day Porter Services, Emergency Response Cleaning, Green/Sustainable Cleaning, and Special Project Services.
8. Which industries does YORA specialize in?
YORA specializes in mission-critical environments where cleanliness impacts safety, compliance, and operations. Our core industries include: Corporate & Office Buildings, Healthcare & Medical Facilities (HIPAA-compliant cleaning), Industrial & Manufacturing Plants, Educational Institutions (schools, universities), and Government & Municipal Buildings. Each sector receives a customized plan with dedicated specialists — such as Hygiene Operatives™ for medical facilities or Infrastructure Specialists™ for industrial sites — ensuring the right expertise for your environment.
9. What compliance and safety standards do you follow?
YORA adheres to all major regulatory standards, including OSHA, CDC guidelines, and HIPAA (for healthcare clients). We use EPA-registered disinfectants, maintain full Safety Data Sheet (SDS) logs, and document every cleaning protocol for audit readiness. Our teams are trained in infection control, hazard communication, and personal protective equipment (PPE) use. Whether you’re preparing for a health inspection or internal audit, our Proof Ecosystem™ ensures full transparency and compliance.
10. What is the Calm Clause™ Guarantee?
The Calm Clause™ Guarantee is YORA’s promise to deliver disruption-free, reliable facility care. If our service causes an operational issue — such as missed cleaning, audit failure, or service disruption — we pay you compensation. This isn’t just a slogan; it’s a financial commitment to accountability. Combined with our Mission Response Team™ and FlowGuard™ system, it ensures your facility runs smoothly, every day.
11. Do you offer one-time or project-based cleaning services?
Yes. In addition to ongoing contracts, YORA provides flexible project-based services, including: Post-construction cleanup, Deep sanitization projects, Floor stripping and waxing, Window cleaning, and Emergency response cleaning (e.g., water damage, biohazards). These services can be standalone or integrated into your regular maintenance plan. We’re equipped to handle large-scale projects with speed and precision, ensuring your facility is move-in ready or restored quickly.
12. How is commercial cleaning pricing determined?
Pricing for commercial cleaning is based on several factors: Square footage, Building layout and accessibility, Type of surfaces (carpet, hardwood, tile, etc.), Cleaning frequency (daily, weekly, etc.), Service complexity (e.g., medical waste, lab areas), and Special requirements (after-hours access, security protocols). After a free, no-obligation facility assessment, YORA provides a transparent, itemized proposal with no hidden fees. We believe in value-based pricing — you pay for results, not just time.
13. What if I'm not satisfied with the cleaning service?
We take service quality seriously. If you’re ever dissatisfied: 1) Report the issue via app, email, or phone, 2) Our field supervisor responds within 2 hours, 3) Corrections are made same-day, 4) If we fail to resolve it in time, Calm Clause™ compensation applies. We also conduct quarterly client reviews and use feedback to improve. Our goal is zero unresolved complaints.
14. Can I see client reviews or references for YORA?
Yes. We’re proud to share verified client reviews, case studies, and references from facilities across Chicago and the Midwest region. You can explore client success stories on our website, including measurable outcomes like reduced absenteeism, audit pass rates, and cost savings. We also provide Proof Ecosystem™ access during trials, so you can see real-time cleaning logs, inspection reports, and team performance metrics.
15. Do you provide green cleaning and sustainable practices?
Yes. YORA offers comprehensive green cleaning programs using EPA Safer Choice certified products, HEPA filtration equipment, and water-conservation methods. Our sustainable practices include recycling programs, eco-friendly cleaning solutions, and energy-efficient equipment. We can help your facility achieve LEED certification points and meet corporate sustainability goals while maintaining the highest cleanliness standards.
16. What emergency cleaning services do you offer?
YORA provides 24/7 emergency response cleaning for situations including: Water damage restoration, Post-fire soot and smoke removal, and Accident scene cleanup. Our emergency teams are specially trained and equipped with industrial-grade equipment to respond quickly and restore safety to your facility. We work directly with insurance providers and can typically be on-site within 2-4 hours of your call.
17. How do you handle specialized flooring and surface care?
Our teams are trained in specialized surface care for all types of flooring including: VCT and vinyl flooring (stripping, waxing, buffing), Hardwood floor maintenance and restoration, Terrazzo and concrete polishing, Carpet cleaning (hot water extraction, dry cleaning), and Specialty surfaces (epoxy, rubber, athletic floors). We use industry-specific equipment and techniques to extend the life of your flooring investments and maintain their appearance and safety.